Retail Account Manager – IN

What you need to know about us :

M&C Saatchi Performance is a global digital media agency leading the evolution of media buying. We work closely with brands to grow and engage their customer bases through effective, measurable, and evolving media strategies. Our team are the minds behind the machines, the core of our business that provide the human layer of insight needed to deliver our outstanding results. We speak with clarity in a data-driven, jargon-filled industry to build long-lasting relationships with our clients.

What we are looking for:

We are looking for curious individuals who are keen to develop their knowledge across the e-commerce industry, who thrive in a fast-paced environment and who can be both analytical and creative.

What you will be responsible for :

• Seller Acquisition and Management:
• Collaborate with sellers from the US, UK, and South Asian countries who align with our marketplace’s strategy and target audience.
• Conduct thorough onboarding processes for new sellers, providing them with the tools, training, and support to launch and manage their online stores successfully.
• Develop and maintain strong relationships with existing sellers, addressing their needs and concerns proactively.
• Provide strategic guidance and recommendations to sellers on product listing optimization, pricing strategies, marketing campaigns, and customer service best practices.
• Marketplace Growth:
• Collaborate with cross-functional teams (e.g., marketing, product, operations) to develop and implement growth strategies for the US, UK, and South Asian markets.
• Analyze market trends and competitor activities to identify opportunities for expansion and differentiation.
• Conduct market research and gather insights to understand the preferences and needs of buyers in each region.
• Performance Analysis and Optimization:
• Monitor and analyze key performance indicators (KPIs) for sellers and the overall marketplace, including sales volume, customer satisfaction, and seller engagement.
• Identify areas for improvement and implement targeted optimization strategies to enhance seller performance and drive marketplace growth.
• Customer Service and Support:
• Provide exceptional customer service and support to both sellers and buyers, resolving inquiries and issues promptly and effectively.
• Foster a positive and collaborative environment that encourages seller success and buyer satisfaction.

What are the requirements of the role :

• Experience: 5-8 years of experience in account management or a related field within the e-commerce industry, preferably with experience in managing marketplaces in the US, UK, and South Asian countries.
• Skills:
• Proven track record of successfully acquiring, developing, and managing seller relationships.
• Strong understanding of e-commerce marketplaces, online selling strategies, and digital marketing techniques.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong analytical and problem-solving skills, with the ability to analyze data and identify actionable insights.
• Proficiency in using e-commerce platforms and tools.
• Fluency in English, with additional proficiency in languages spoken in the US, UK, and South Asian countries being a plus.

What you can expect from working at M&C Saatchi Performance :

• Push the boundaries of digital marketing with great opportunities to test & learn
• Experience working on regional campaigns across client verticals.
• Experience working on digital advertising campaigns for large, global brands.
• Experience in working with a vibrant team in an agency environment.
• Insight into the M&C Saatchi Group